DUCLAIRE Black Lambswool jacket

Returns Policy

We offer a hassle-free 30-day return policy for most new, unopened items. Customers are responsible for return shipping costs for returns and exchanges. However, if the return is due to our error (such as receiving an incorrect or defective item), we’ll cover the return shipping costs. To ensure a smooth process, please initiate your return within 30 days of delivery.

Refunds are typically processed within four weeks from the time you hand over your package to the return shipper. This timeframe includes the transit time for us to receive your return (5-10 business days), our processing time upon receipt (3-5 business days), and the time required for your bank to process the refund (5-10 business days). Most refunds are completed much sooner.

To return an item, log in to your account, navigate to "Complete Orders" under the My Account menu, and click "Return Item(s)." Once your return is received and processed, we’ll notify you via email with confirmation of your refund.

Shipping Policy

We proudly ship worldwide with delivery times of 4-7 business days and a handling time of 1-2 business days. While we strive to ship to most locations, certain products may have restrictions for international destinations.

Shipping and delivery estimates are calculated based on the availability of your items and the shipping options you select during checkout. Detailed shipping estimates will appear on the shipping quotes page.

Please note that shipping rates are weight-based and are rounded up to the nearest pound in accordance with the policies of our shipping partners. Weight details can be found on each product’s detail page.